Team Spotlight: Mansoor Ghafoor, IT Support
Reliable, confident and focused ...
Mansoor is one of our frontline support technicians that provide a wide range of technical support across numerous platforms, to a varied customer base all who have different levels of IT knowledge ...
Our MD Simon recently awarded Mansoor Employee Of The Month!
He is one of our team of IT experts where they can bounce ideas off each other, thereby contributing to the level of help he is able to provide. Mansoor deals with everything from basic 'How do I?' scenarios to urgent 'P1' (Priority 1) issues like a customer's website going down.
"A reliable, confident and focused IT support person!"
Mansoor has the skills and experience to deliver a timely, reliable and resilient outcome to the majority of inbound calls. He and his fellow first line technicians are supported by a comprehensive 'NOC' or Network Operations Centre that provides real-time monitoring of our clients' servers and networks.
Backing up the team who are the first point of contact for our customers are the 2nd and 3rd line support technicians who take over the more complex and time-consuming support tickets.
We certainly like to practice what we preach here at CMC and our IT support desk uses a state of the art Gamma Horizon hosted phone system and industry standard help desk ticketing. This all supports compliance with legislation as well as helping us achieve our Service Level Agreements.
Our comprehensive support offering includes full 'white label' services for clients requiring a fully bespoke solution which also includes monthly data reporting to fully analyse support demand.
Our IT Support team has grown over the years and as more clients select us to look after their IT needs our team continues to grow; at this rate, we will need new premises soon!
"Would you like to know more?"
If you feel that you'd like Mansoor and his team to look after your IT support issues, do call us on 0333 335 0467, visit our website or click here to ping over an email and let's see how we can help you.
Until next time ...
Mansoor joined CMC in September 2015 and lives in Milton Keynes. He is married with two children, loves football and follows MK Dons.
Sales Director at CMC IT, Jeremy has had a successful career in the technology sector having worked for manufacturers such as Wacom and spending time as a business strategist specialising in the implementation of technology throughout organisations.
Knowledgeable, highly focused, but also friendly and engaging, clients find it easy to talk to Jeremy who will always propose the best technical solution for their exact needs and always at the right price.